| Course | |||||
|---|---|---|---|---|---|
 | Adaptive Leadership Today’s world is complex. Rapid technological advances mean the world is always changing. That leads to businesses also being in a constant state of change so they can keep up. It’s not enough to be a leader anymore. Now, it’s important to... | ||||
 | Communication Skills Applied Many people feel uncomfortable being assertive in the workplace. Maybe you’ve got an excellent idea you’d like to talk about in your next meeting, but you can’t find the right moment to speak up. Or maybe you’re wondering if it’s ok to... | ||||
 | Coaching Essentials Ever heard the phrase “the buck stops here”? US President Harry S. Truman had a sign saying just that on the Oval Office desk at the White House. It meant that he was ultimately accountable for the decisions that he made. Accountability... | ||||
 | Career Management If you want to have a successful and rewarding career, you need to think about where you want to be and work out how you’re going to get there. In other words, you need to set goals. These might involve increasing your knowledge, going on more... | ||||
 | Customer Service Applied Positivity is great! When you’re positive, you lift everyone around you. You create positive energy that affects everybody you interact with, making everything you do seem easier. The opposite is also true. Negativity will make you unhappy and... | ||||
 | Customer Service Applied Information is difficult to understand when it’s not presented clearly. But it’s so much easier to understand when it is. When you present information, do it with clarity. If you don’t, you just won’t get the right message... | ||||
 | Customer Service Applied Dealing with people can sometimes be stressful, especially in customer service. Your customer could be frustrated, angry, or even upset. And sometimes, when they need to complain, it’s going to be you they’ll complain to. When you’re faced... | ||||
 | Customer Service Essentials You’re most likely familiar with this scenario. A difficult issue or unreasonable request comes up during the 5 minutes before the end of your shift. You’re tempted to shoot off the first response that comes to mind just to get the customer... | ||||
 | Customer Service Mastery Customer personas are created by brands to represent their current and target audiences. In-depth research into the behavior and choices of real people is used to create semi-fictional characters. Details like the character’s aspirations and... | ||||
 | Customer Service Mastery There are many reasons why customers remain loyal to a brand. But ultimately, customers won’t want to part ways with a brand that is able to meet all of their needs. Especially the ones they weren’t even aware of. But doing this successfully... |
